Kangatronics by ELECTROTECHNICS GROUP PTY LTD (ABN 86 614 343 458) (ACN 614 343 458) ("Kangatronics", "we", "our", or "us") respects your privacy and is committed to handling personal information responsibly. This Privacy Policy explains how we collect, use, disclose, and protect personal information when you visit or make a purchase through our website at https://kangatronics.com.au.

We manage personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles.

Information We Collect

We may collect personal information that is reasonably necessary to provide our products and services, including:

• name and contact details
• billing and shipping addresses
• email address and telephone number
• order and purchase information
• records of communications and customer enquiries
• technical information such as IP address, browser type, device information, and website activity

Payment card information is not stored by Kangatronics. Online payments are processed securely through authorised third-party payment providers.

How Information Is Collected

Personal information may be collected when you:

• place an order through our website
• create an account or submit information through online forms
• contact our customer support team
• subscribe to marketing communications or updates
• browse or interact with our website and related services

Some information may also be collected automatically through cookies and similar technologies.

How We Use Personal Information

We may use personal information to:

• process and fulfil customer orders
• arrange delivery and provide order updates
• respond to enquiries and support requests
• manage returns, refunds, and warranty claims
• improve our products, services, and website performance
• detect and prevent fraudulent or unauthorised activity
• comply with legal obligations and regulatory requirements

Cookies, Analytics and Advertising

Our website may use cookies, analytics tools, and advertising technologies to improve user experience and understand website performance.

We may use services provided by Google and other advertising partners for analytics, remarketing, and advertising measurement purposes. These technologies may collect information about website interactions and browsing behaviour.

Users can control advertising preferences through their browser settings or Google advertising controls.

Sharing Personal Information

We may disclose personal information to selected service providers where necessary for business operations, including:

• payment processing providers
• shipping and logistics partners
• website hosting and technology service providers
• professional advisers and consultants
• government authorities where disclosure is required by law

We do not sell or rent personal information to third parties.

International Data Transfers

Certain service providers used by Kangatronics may store or process information in locations outside Australia. Where this occurs, we take reasonable steps to ensure that personal information receives an appropriate level of protection.

Data Protection

We maintain reasonable administrative, technical, and physical safeguards designed to protect personal information from unauthorised access, misuse, loss, disclosure, or alteration.

While we take appropriate security measures, no method of electronic transmission or storage can be guaranteed to be completely secure.

Data Retention

Personal information is retained only for as long as necessary to fulfil the purposes described in this Privacy Policy or to satisfy legal, accounting, and regulatory obligations.

Access and Correction Requests

You may request access to personal information held about you or request correction of inaccurate or outdated information by contacting us using the details provided below.

Privacy Complaints

If you have concerns regarding the way we handle personal information, please contact us. We will review your complaint and respond within a reasonable timeframe.

Contact Information

Kangatronics by ELECTROTECHNICS GROUP PTY LTD

Email: help@kangatronics.com.au
Phone: +61 413 283 663
Address: 2/23 Cemetery Road, Helensburgh, NSW 2508, Australia