eufy E35 Smart Security Door Lock

Return Eligibility Period

Customers may request a return or exchange within 30 days of receiving their order.

Situations Eligible for Return or Exchange

A return or exchange request may be considered in the following circumstances:

• the product was damaged during transit
• the product is faulty or not functioning as intended
• the item delivered differs from the item ordered
• the customer decides they no longer require the item
• an incorrect item was purchased by mistake

Return Requirements

To be eligible for a return, the item should:

• be returned within 30 days of delivery
• be in reasonable condition
• not show excessive signs of use, wear, or damage
• include all accessories, components, and included items where possible

Proof of purchase may be requested to assist with the return process.

Refunds, Replacements, and Exchanges

Once the returned item has been received and inspected, we will review the request and notify you of the outcome.

Depending on the circumstances, one of the following resolutions may be offered:

• refund
• exchange
• replacement

Return Shipping Costs

If an item arrives damaged, defective, or was supplied incorrectly, we will cover the cost of return shipping.

For returns unrelated to product defects or shipping errors, the customer may be responsible for return postage costs.

Any original shipping charges are non-refundable.

How to Submit a Return Request

To arrange a return or exchange, please contact our customer support team:

Email: help@kangatronics.com.au
Phone: +61 413 283 663

You may also submit an enquiry through the contact form available on our website.

Please provide:

• your order number
• a brief explanation of the issue
• photographs of the item, if applicable

Please do not send any item back until you have received instructions from our support team.

Return Address

13 Tariff Ct, Werribee VIC 3030, Australia

Packaging Recommendations

For safe transportation, we recommend returning products in their original packaging whenever possible and ensuring they are securely packed before shipment.

Refund Processing

Approved refunds will generally be processed within 14 days after the returned item has been received and inspected.

Refund Method

Refunds will be issued using the same payment method used for the original purchase.

Orders Not Received

If your order has not arrived, please contact our support team. We will investigate the shipment status and, if the package is confirmed as lost in transit, we may offer either a replacement shipment or a refund.